Terms and Conditions for Ecodis Ltd TA Natra

These terms and conditions govern the use of the Natra website (www.natra.co.uk) and the purchase of products from Ecodis Ltd, trading as Natra. By accessing the Website and placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.


1.1. Ecodis Ltd is a registered company in the United Kingdom, operating under the trade name Natra. Our registered address is Ecodis Ltd, Unit 13 Spectrum Court, Intec 2, Wade Rd, Basingstoke, Hampshire, RG24 8NE.

1.2. The Website and its content are intended for customers based in the UK. If you access the Website from outside the UK, you are responsible for complying with applicable local laws.

Product Information

2.1. We strive to provide accurate and up-to-date information about our Products on the Website. However, we cannot guarantee that all information is error-free, complete, or current. Product images are for illustrative purposes only and may differ slightly from the actual Products.

2.2. We reserve the right to modify, discontinue, or update any Product without prior notice. We also reserve the right to limit the quantities of any Product offered for sale.

Orders and Contract Formation

3.1. By placing an order through the Website, you make an offer to purchase the selected Products in accordance with these Terms. We reserve the right to accept or reject any order at our discretion.

3.2. Once you submit an order, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order. The contract between you and Natra is formed when we dispatch the Products to you and send a dispatch confirmation email.

3.3. We may refuse to process or cancel any order, at any time, for various reasons, including but not limited to: unavailability of Products, inaccuracies or errors in pricing or product information, suspected fraud, or violation of these Terms.

Pricing and Payment

4.1. All prices displayed on the Website are in GBP (£) and inclusive of applicable taxes, unless otherwise stated. Delivery charges may apply and will be indicated during the checkout process.

4.2. We make efforts to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel your order and refund any payments made. We will notify you of such cancellations as soon as possible.

4.3. Payment for Products is required at the time of placing your order. We accept payment through the methods indicated on the Website. All payments are subject to validation checks and authorisation by the payment provider. We are not liable for any delays or non-delivery resulting from the payment provider's actions.


5.1. We will make reasonable efforts to deliver the Products within the estimated timeframe provided during the checkout process. However, delivery times are approximate and subject to circumstances beyond our control. We are not responsible for any delays or non-delivery caused by third-party delivery services.

5.2. Risk of loss or damage to the Products passes to you upon delivery. Please carefully inspect the delivered Products and notify us of any issues within 5 days of delivery.

Returns and Refunds

6.1. We want you to be satisfied with your purchase. If you change your mind, you may return the Products within 5 days of delivery, provided they are in their original condition, unopened, and unused. Certain items, such as personalised or perishable goods, may not be eligible for return.

6.2. To initiate a return, please contact our customer service team as specified on the Website. You are responsible for the return shipping costs unless the Products are faulty or damaged.

6.3. Upon receiving the returned Products, we will inspect them and process the refund within a reasonable time. Refunds will be issued using the same payment method used for the original purchase.

Intellectual Property

7.1. All content on the Website, including text, graphics, logos, images, and software, is the property of Natra or its licensors and protected by intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

Limitation of Liability

8.1. To the extent permitted by law, Natra shall not be liable for any indirect, consequential, incidental, or punitive damages arising out of or related to your use of the Website or purchase of the Products.

8.2. Our total liability for any direct damages arising from your use of the Website or purchase of the Products shall not exceed the amount you paid for the specific Product(s) giving rise to the claim.

Governing Law and Jurisdiction

9.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.