Privacy Policy for Ecodis Ltd TA Natra

This Privacy Policy explains how Ecodis Ltd, trading as Natra, collects, uses, stores, and protects personal information obtained from users of the Natra website. By using the website, you consent to the practices described in this Policy.

Information We Collect

1.1. Personal Information: When you interact with our website, we may collect personal information that you voluntarily provide, such as your name, email address, postal address, phone number, and payment details. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us for support.

1.2. Website Usage Information: We may collect information about your use of the website, such as your IP address, browser type, operating system, referring website, pages visited, and the dates and times of your visits. We may also use cookies and similar technologies to collect this information.

Use of Personal Information

2.1. We use the personal information we collect for the following purposes:

To process and fulfil your orders, including payment processing, delivery, and customer support.

To communicate with you regarding your orders, inquiries, or requests.

To send you marketing communications, such as newsletters and promotions, with your consent. You can opt out of these communications at any time.

To personalise your experience on the website and provide tailored recommendations and offers.

To improve our products, services, and the website’s functionality.

To detect and prevent fraud, unauthorised access, or other illegal activities.

To comply with legal obligations and enforce our rights under applicable laws and regulations.

2.2. We will only process your personal information for the purposes stated in this Policy and with a lawful basis, such as your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests.

Sharing of Personal Information

3.1. We may share your personal information with the following parties:

Service Providers: We may engage trusted third-party service providers to assist us in operating the Website and providing our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Delivery Partners: We may share your name, address, and contact details with delivery partners to facilitate the shipment and delivery of your orders.

Payment Processors: We use secure payment processors to handle payment transactions. Your payment details are encrypted and processed directly by these providers. We do not store your payment card information.

Legal and Safety Requirements: We may disclose personal information if required by law, regulation, legal process, or government request. We may also disclose information to protect the rights, property, or safety of Candle Hut, our users, or others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity or third party as part of the transaction.

Data Retention

4.1. We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We will securely delete or anonymise your information when it is no longer needed.


5.1. We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

6.1. You have certain rights regarding your personal information under applicable data protection laws. These may include the right to access, correct, update, delete, or restrict the processing of your information. You may also have the right to withdraw your consent or object to certain processing activities.

6.2. To exercise your rights or if you have any questions or concerns regarding the processing of your personal information, please contact us using the details provided in Section 8.

Third-Party Links

7.1. The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

Contact Us

8.1. If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Ecodis Ltd TA Natra, Unit 13 Spectrum Court, Intec 2, Wade Rd, Basingstoke, Hampshire, RG24 8NE.